Global CIO: What’s IT Worth? Northwestern Mutual Life CIO Knows

CIO Tim Schaefer’s team puts hard-dollar values on IT systems as assets, and boldly says the language IT uses is important.

How to Optimize Business Process ROI with Unified Communications

These days, companies are implementing unified communications technologies across their organizations, applying unified communications to various communication processes in different departments. Yet the contact center is one of the most critical communication channels to an organization’s success, as its agents are on the front line with customers. Here, Knowledge Center contributor Gary Barnett explains how to get the most ROI out of your unified communications investments, especially in the contact center.

GDC: Sony Unveils PS3 Motion Controller

Nearly 40 developers and game publishers are building software for the PlayStation Move, said Sony.

Google Debuts Product Inventory Search, Apps Macros

Finding nearby things to buy and automating actions in Google Apps just got easier.

Wipro To Boost U.S. Hiring

IT outsourcer wants at least half the workers at its American facilities to be of local origin.

Microsoft Aids IT Training In California

Software vendor teams with state officials to offer access to e-learning courses and certification exams.

Former TSA Worker Charged With Hacking

The Department of Justice indictment alleges that a former TSA employee tampered with servers containing data from the Terrorist Screening Database.

TIBCO Spotfire 3.1 Makes Predictive Analytics Available for All Business Apps

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SAIC Lands $625 Million Navy Contract

The deal calls for Science Applications International Corp. to develop new software and modify existing Navy command and control systems.

U.S. Email Firm Sues Swiss Postal Service

E-mail verification company RPost has brought a federal suit charging the Swiss agency of patent and trademark infringement.